Curriculum Vitae

Experience

Cloud Support Consultant – OVHcloud

📍 Jan 2023 – Present | Montreal, Quebec, Canada

At OVHcloud, I work in the analysis and resolution of complex incidents within VMware Private Cloud environments, focusing on backup, recovery, and service continuity.
I am responsible for:

• Managing critical incidents related to VMware vSphere, NSX, Public Cloud services and Dedicated Servers within OVHcloud infrastructure for Business and Enterprise customer.

• Subject Matter Expert (SME) in Veeam Backup & Replication and Zerto related topics;

• Diagnosing issues involving networks, servers, databases, and storage systems in the Cloud;

• Providing Cloud consulting services focused on performance optimization and failure prevention.

• Providing technical support in English, French, Portuguese, and Spanish;

• Ensuring an exceptional customer experience by combining technical precision and empathy.

Broadcast Network Operator – Vivaro Media (Aldea Solutions Inc.)

📍 Jul 2022 – Dec 2022 | Montreal, Quebec, Canada

Responsible for monitoring, operating, and managing video transmissions for international sports events.

• Coordinated and performed network troubleshooting in four languages (English, French, Spanish, and Portuguese);

• Diagnosed incidents during live video broadcasts;

• Implemented action plans to minimize the impact of transmission failures;

• Communicated directly with transmission operators to ensure the technical success of all broadcasts.

Technical Support - SIR Solutions

📍 Jun 2019 – Jun 2022 | Montreal, Quebec, Canada

Technical Support Analyst Lvl 2

Responsible for resolving technical incidents related to software applications, networks (VPN, RDP, and Firewalls), and SQL databases.

• Analyzed logs and network conflicts;

• Updated clients according to Service Level Agreements (SLAs);

• Provided second-level support for corporate clients in Quebec and Ontario.

Technical Support Advisor Lvl 1

Worked on the front line of technical support, performing diagnosis, triage, and customer service.

• Collaborated with Level 2 teams to resolve incidents;

• Provided feedback to identify patterns and recurring technical issues;

• Delivered bilingual support (English and French) with a strong focus on service excellence.

Brazilian Air Force (Força Aérea Brasileira – FAB)

📍 Feb 2014 – Aug 2018 | Brazil

Military Student - Air Cadet Preparatory School (EPCAR)

• Served with the rank equivalent to Third Sergeant.

• Successfully completed the Cadet Preparatory Course for admission to the Air Force Academy.

• Developed strong foundational skills in discipline, teamwork, and military protocols.

Cadet - Air Force Academy (AFA)

• Served with the rank equivalent to Sub-Lieutenant.

• Completed the practical glider solo flight on the TZ-20 aircraft.

• Completed the pre-solo practical flight course on the T-25 A/C aircraft.

• Completed three semesters of Bachelor’s studies in Aeronautical Sciences and Public Administration.

• Gained in-depth knowledge of aviation theory, flight mechanics, and public administration principles.

Education

College Milestone – DEP, Computing Support

📅 2019 – 2020 | Montreal, Canada
Technical training focused on:

• Computer Networking

• Programming

• Databases

• Operating Systems

• Hardware

• Technical Support

• Customer Service in English and French

ETEP – Centro Universitário

📅 2023 – 2025 | Brazil
Technological Diploma in Systems Analysis and Development
Focus areas:

• Object-Oriented Programming

• Systems Analysis

• Database Management

• Computer Networks

• Project Management

Academia da Força Aérea (AFA)

📅 2017 – 2018 | Pirassununga, São Paulo, Brazil
Military and academic training focused on:

• Military formation and leadership development

• Flight instruction theory and basic flight pratical training

• Foundations of Business Administration (3 academic periods completed)

• Foundations of Aeronautical Sciences (3 academic periods completed)

• Public administration and organizational management principles

• Ethics, hierarchy, and decision-making in structured environments

Escola Preparatoria de Cadetes do Ar (EPCAr)

📅 2014– 2016 | Barbacena, Brasil
Technical training focused on:

• Air Force High School

• Cadet Preparatory Course for admission to the Air Force Academy.

• Survival training in hostile environments

• First aid training

• Fire prevention and containment training

🌐 Languages

• Portuguese: Native

• French: Full Professional Proficiency

• English: Professional Working Proficiency

• Spanish: Intermediate

🏅 Certifications

• CompTIA Cloud Essentials+ (Issued by CompTIA – Sep 2024)
  Certification focused on understanding the principles of cloud computing, architecture, and best practices in security and governance.

• Zerto Certified Associate (Issued by Hewlett Packard Enterprise – Dec 2021)
  Certification focused on disaster recovery and data replication in virtualized environments.

• Glider Flight Course through the Gliding Club of the Brazilian Air Force Academy (AFA), 2017

  flying the TZ-20 aircraft, with First Solo Flight certification.